social links

Cross Industry Services

Customer Care Outsourcing

Customer service is the key differentiator for your business in a globalized market with increasing competition. Companies need an Outsourcing partner that can deliver the cutting edge in customer service. Kiona helps clients manage and enhance their customer experience with Boutique customer care solutions. These Boutique outsourcing solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while ensuring cost-efficiency.

Our Boutique Customer Care Service Offerings include

Industry Focused Services

Industries today are faced with rapidly rising costs, changing customer needs and economic pressures. Kiona helps enterprises leverage BPO as a strategy to gain competitive advantage by better managing and leading this transformation. Building on its experience of over a decade in managing a shared services center for leading organizations around the Globe, Kiona’s BPO services portfolio includes processes that support the entire gamut of needs ofan organization. Our deep domain expertise, qualified and experienced talent pool and strong focus on operational excellence help companies focus on their core business issues while their team at Kiona focuses on managing their processes. The combination of our BPO offerings, industry best practices and proprietary tools and methodologies add value to our clients' processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.

PROCUREMENT INDUSTRY TRAVEL & LEISURE INDUSTRY

Supplier Management

  • New supplier Identification & Profiling
  • Supplier risk analysis
  • Supplier Scorecard Compilation

Sales & Customer Care

  • Customer Service
  • Tele Marketing
  • Reservation Management
  • Loyalty Program Management
  • Specialty Help Desk

Sourcing Support

  • RFP / RFI / RFQ Design & Development
  • RFP / RFI / RFQ Administration
  • Contract Management
  • Database Management

Operations

  • Content Management
  • E-mail processing
  • Rate Loading
  • Image Processing
  • Revenue Management
  • Amendments & Cancellations
  • Booking Management
  • Help Desk Services

Analytics

  • Market Intelligence
  • Competitive intelligence
  • Spend data analysis & management
  • Supplier performance
  • MIS & Reporting

Analytics

  • Inventory Analysis
  • Spend Analytics
  • Market Intelligence
  • MIS & Reporting

 

RETAIL INDUSTRY INSURANCE INDUSTRY

Sales & Customer Care

  • Order Processing
  • Tele Marketing
  • Customer Feedback Management
  • Help Desk Services

Policy Management

  • Policy quote management
  • New Policy Creation
  • Policy Renewal
  • Policy Amendments

Operations

  • Content Management
  • Image Processing
  • Order Management
  • E-mail Processing
  • Order Tracking Support
  • Help Desk Services

Claims Processing

  • Claims Verification
  • Claims Set-up & Handling
  • Claims Review & Asessment

Analytics

  • Supplier Management & Analysis
  • Spend Analytics
  • Market Intelligence
  • MIS & Reporting

Customer Service & Support

  • Claims Help Desk
  • Customer retention cross sell / up sell
  • Query management
  • Document management

Latest News

img
Your Business Objectives are Unique to you... Naturally your Service Partner needs to be Unique to you ...
img
Our Boutique IT Services represents the highest level of personal, professional and business care for those...

Read More