Cross Industry Services
Customer Care Outsourcing
Customer service is the key differentiator for your business in a globalized market with increasing competition. Companies need an Outsourcing partner that can deliver the cutting edge in customer service. Kiona helps clients manage and enhance their customer experience with Boutique customer care solutions. These Boutique outsourcing solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while ensuring cost-efficiency.
Our Boutique Customer Care Service Offerings include
- Customer Service
- 24x7 help desk
- Order Management
- E-mail management & support
- Customer Complaint Management
- Technical Support Desk
- Loyalty Program Management
Industry Focused Services
Industries today are faced with rapidly rising costs, changing customer needs and economic pressures. Kiona helps enterprises leverage BPO as a strategy to gain competitive advantage by better managing and leading this transformation. Building on its experience of over a decade in managing a shared services center for leading organizations around the Globe, Kiona’s BPO services portfolio includes processes that support the entire gamut of needs ofan organization. Our deep domain expertise, qualified and experienced talent pool and strong focus on operational excellence help companies focus on their core business issues while their team at Kiona focuses on managing their processes. The combination of our BPO offerings, industry best practices and proprietary tools and methodologies add value to our clients' processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.
| PROCUREMENT INDUSTRY | TRAVEL & LEISURE INDUSTRY |
Supplier Management
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Sales & Customer Care
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Sourcing Support
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Operations
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Analytics
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Analytics
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| RETAIL INDUSTRY | INSURANCE INDUSTRY |
Sales & Customer Care
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Policy Management
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Operations
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Claims Processing
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Analytics
|
Customer Service & Support
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